Privacy Policy

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Privacy Policy

Effective Date: 10 June 2022

Last Updated: 11 March 2026

Luxury Yacht Charters (Pty) Ltd (“Luxury Yacht Charters™”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make an enquiry, submit a booking, or otherwise interact with us.

By using our website or submitting your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Luxury Yacht Charters (Pty) Ltd

25 Ocean View Drive

Green Point

Cape Town

8005

South Africa

Website: www.luxuryyachtcharters.co.za

Email: info@luxuryyachtcharters.co.za

Phone: +27 21 300 9557

Mobile / WhatsApp: +27 81 433 4041

For the purposes of the Protection of Personal Information Act, 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR), Luxury Yacht Charters (Pty) Ltd is the responsible party for the personal information collected through this website and through our business operations.

2. Information We Collect

We may collect and process the following categories of personal information:

Information you provide directly

When you contact us, make an enquiry, complete a booking form, communicate with us by email, WhatsApp, phone, website form, or social media, we may collect:

full name
email address
phone number
country of residence
company name
booking details
charter preferences
guest numbers
payment preferences
dietary or special requests you choose to provide
any other information you voluntarily submit to us

Information collected automatically

When you use our website, we may automatically collect:

IP address
browser type and version
operating system
referring website
pages visited
time and date of access
session and usage data
cookie and analytics data

3. How We Use Your Personal Information

We use your personal information for the following purposes:

to respond to enquiries
to provide quotations
to arrange and manage bookings
to communicate with you بشأن your charter or enquiry
to process payments
to provide customer support
to improve our website and services
to monitor website performance and security
to comply with legal and regulatory obligations
to send marketing communications where you have consented or where lawful to do so

4. Legal Basis for Processing

We process personal information on one or more of the following lawful grounds:

Consent – where you have given us permission
Contract – where processing is necessary to provide services or fulfil a booking
Legitimate Interests – where processing is necessary for the operation, improvement, and protection of our business and services
Legal Obligation – where we are required to retain or disclose information in terms of applicable law
Business Communications – where processing is necessary to respond to your enquiries or requests

5. Website Use and Log Data

When you visit our website for informational purposes only, we may automatically collect technical information that your browser sends to our server. This may include:

IP address
date and time of the request
browser type and version
operating system
referring URL
pages accessed
access status / HTTP status code
data transfer volumes

This information is used to maintain website functionality, security, and performance. It is not used by us to personally identify you unless required for security, fraud prevention, or legal compliance.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, understand website traffic, enhance user experience, and support marketing activities.

Cookies may be used for:

essential website functionality
remembering user preferences
analytics and website performance
advertising and remarketing

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Where required by law, we will request your consent before placing non-essential cookies on your device.

For more information, please refer to our Cookie Policy.

7. Contacting Us

If you contact us by email, telephone, WhatsApp, social media, or through our website forms, we will process the information you provide in order to:

respond to your enquiry
provide requested information
assist with bookings
communicate regarding our services

We will retain this information only for as long as reasonably necessary to deal with your enquiry, manage the client relationship, or comply with legal obligations.

8. Bookings and Paid Services

If you make a booking or request paid services through us, we may process information necessary to arrange and manage your charter, including:

personal and contact details
booking and charter information
billing and payment-related details
communications regarding your booking

This information is processed to fulfil contractual obligations and provide the requested services.

Where necessary, we may share relevant booking information with vessel operators, payment providers, catering suppliers, entertainment providers, or other service providers involved in fulfilling your booking.

9. Payment Processing

Payments may be processed through third-party payment providers and financial institutions. We do not store full card details on our own systems unless specifically stated otherwise.

Payment-related information is processed only as necessary to complete transactions, issue invoices, comply with accounting obligations, and manage payment-related queries or disputes.

10. Marketing Communications

We may send promotional emails, newsletters, special offers, or updates where:

you have opted in to receive them, or
we are otherwise permitted by law to contact you

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in the email or contacting us directly.

We do not send marketing communications if you have opted out.

11. Analytics, Advertising and Third-Party Tools

We may use third-party tools such as:

Google Analytics
Google reCAPTCHA
Meta / Facebook Pixel
social media integrations
remarketing and advertising tools

These tools may collect technical or behavioural information about your use of the website, including interactions with our pages, traffic patterns, browser information, and cookies.

These services may process data outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place.

12. Social Media

We maintain profiles on social media platforms such as Facebook and Instagram. If you interact with us through these channels, we may process the personal information you make available to us through those platforms.

Please note that social media platforms also process your data according to their own privacy policies, which we do not control.

13. Sharing of Personal Information

We may share personal information with trusted third parties where necessary, including:

vessel operators
payment service providers
caterers and event suppliers
IT and website service providers
hosting providers
analytics providers
legal, tax, and accounting advisors
regulatory or law enforcement authorities where legally required

We only share information where necessary for legitimate business purposes, contractual performance, legal compliance, or with your consent.

We do not sell personal information that directly identifies you.

14. International Transfers

Because some of our technology providers, advertisers, payment processors, or service providers may operate outside South Africa, your personal information may be transferred to and processed in other countries.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is protected in accordance with applicable data protection laws.

15. Data Retention

We retain personal information only for as long as necessary to:

fulfil the purpose for which it was collected
provide our services
comply with legal, accounting, tax, or regulatory obligations
resolve disputes
enforce agreements

Where information is no longer required, we will securely delete, de-identify, or restrict its processing, unless retention is required by law.

16. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include:

secure hosting
restricted internal access
password protection
encryption where appropriate
reputable payment and website providers

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

17. Data Breaches

If we become aware of a data breach that may compromise your personal information, we will take appropriate steps to investigate, mitigate the impact, and notify affected individuals and relevant authorities where required by law.

18. Children’s Information

Our website and services are not intended for children, and we do not knowingly collect personal information directly from children without appropriate consent.

If you believe that a child has provided us with personal information without the necessary consent, please contact us and we will take reasonable steps to remove such information where appropriate.

19. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal information
request correction of inaccurate or incomplete information
request deletion of your personal information
object to certain processing
request restriction of processing
request portability of your information where applicable
withdraw consent where processing is based on consent
lodge a complaint with the relevant supervisory authority

These rights may be limited in certain circumstances, for example where we are legally required to retain information or where retaining the information is necessary for legitimate business or contractual purposes.

To exercise any of these rights, please contact us using the contact details below.

20. Accuracy of Information

It is important that the information we hold about you is accurate and up to date. Please let us know if your information changes.

21. Do Not Track

Some browsers offer a “Do Not Track” feature. Our website may not respond to all Do Not Track signals in a uniform way, but you may still control cookies and tracking preferences through your browser settings and cookie preferences where available.

22. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of those websites. We encourage you to review their privacy notices separately.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, business practices, or services.

Any updated version will be published on this page, and the revised policy will become effective when posted.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we process your personal information, please contact us: